Shipping Policy

Last Updated: September 2026

At 9LC / 9 Lives Creations, we create handmade, upcycled and sustainably produced footwear, bags and other products. Many of our products are made in small batches or made to order, so processing and delivery times may vary depending on the product and customization selected.

1. Where We Ship

We currently ship orders within India and internationally to most countries serviced by our courier partners.

International shipping availability may vary depending on the destination, product type and applicable customs regulations.

2. Order Processing & Dispatch

Ready-to-Ship Products

Orders for ready-to-ship products are generally processed and dispatched within 2–4 business days after payment confirmation.

Made-to-Order / Customized Products

For handmade, customized or made-to-order products, additional production time may be required. The estimated production/dispatch time will be mentioned on the individual product page wherever applicable.

As a general guideline, made-to-order footwear may require approximately 7–15 business days before dispatch.

If your order requires additional time due to customization, material availability or production requirements, we will contact you with an updated estimated dispatch date.

Business days do not include Sundays or public holidays.

3. Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched.

India: Approximately 3–8 business days

International: Approximately 7–20 business days

These are estimates and not guaranteed delivery dates. Remote locations, courier delays, weather conditions, public holidays, customs clearance and other circumstances beyond our control may result in additional delays.

Made-to-order and customized products may require additional production time before dispatch.

4. Shipping Charges

Shipping charges are calculated based on the destination, package weight, dimensions and shipping service selected.

The applicable shipping charge will be displayed at checkout before payment is completed.

From time to time, we may offer free-shipping promotions or special shipping rates.

5. Order Tracking

Once your order has been dispatched, we will provide a tracking number wherever tracking is available.

Please allow up to 48 hours for tracking information to become active in the courier system.

Customers can use the tracking information provided to follow the progress of their shipment.

6. International Orders, Customs & Import Duties

International orders may be subject to customs duties, import taxes, VAT, GST or other charges imposed by the destination country.

Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer unless specifically stated otherwise at checkout.

9LC does not control the customs process or the charges imposed by individual countries.

Customers are responsible for ensuring that the products ordered can legally be imported into their country.

Customs clearance may also cause additional delivery delays.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including postal/ZIP code and contact telephone number where required.

If an order is returned to us because of an incorrect, incomplete or undeliverable address, the customer may be required to pay the applicable shipping cost to have the order resent.

Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been dispatched, we may not be able to change the delivery address.

8. Delayed or Lost Shipments

Once an order has been handed over to the courier, delivery is subject to the courier company's network and procedures.

If your shipment is significantly delayed, please contact us with your order number and tracking information. We will assist in communicating with the shipping carrier and, where applicable, initiate a shipment investigation.

For international shipments, customs or postal authorities may take additional time to complete an investigation.

9. Damaged Packages

We carefully package our products before dispatch.

If your package arrives visibly damaged, please take photographs of the package and product before opening or immediately after opening it and contact us as soon as possible.

Please retain the original packaging and shipping materials until the issue has been resolved.

10. Delivery Attempts

Please ensure that someone is available to receive the package at the provided delivery address.

If a shipment is returned to us because the customer was unavailable, refused delivery, failed to pay applicable customs charges, or did not collect the shipment, additional shipping charges may apply for re-delivery.

11. Handmade & Upcycled Products

Many 9LC products are handmade or created using upcycled and reclaimed materials.

Because of the nature of these materials and processes, minor variations in colour, texture, markings and appearance are possible and are part of the character of the product.

Product images may also appear slightly different depending on lighting and individual screen settings.

12. Contact Us

For shipping-related questions, please contact us:

9LC / 9 Lives Creations
Email: support@9lcsourcing.in
Website: www.9livescreations.in
Instagram: @9lc_india

Please include your order number when contacting us about an existing order.

9LC reserves the right to update this Shipping Policy from time to time. The latest version published on this website will apply to orders placed after the policy update.